I have a credit card with Chase. Not by choice, but because I used to be a Washington Mutual customer. Since becoming a Chase customer it’s been downhill ever since. Between killing my credit limit and raising my APR from 9.99% to Prime + 19.99% I have had enough of this horrible, horrible company.
There is no reason not to suspect Chase will raise your APR before new legislation hits in February 2010. Even if they haven’t done anything to you yet that doesn’t mean they won’t. You might want to check out a credit card comparison sites, like Mozo credit cards. I decided not to take these punches laying down so I sent this not so elegantly written e-mail to a couple of known entities within Chase. Some slight edits of personal info has been done. I expect nothing in return.
To whom it may concern,
I am a current customer of Chase, who used to be a WaMu customer, and I am thoroughly upset and disappointed with the treatment you as a company are giving me.
We have always been responsible customers paying our bill on time and making sure we pay more than the minimum, yet Chase has decided I am not worthy of the responsibility of owning a Chase card it seems.
I knew Chase had a reputation for mistreating their credit card holders but I always assumed I would never be at the mercy of this kind of abuse.
Chase is the only company we do (read: did) business with that is treating us like second grade citizens.
After being migrated to Chase from WaMu my available credit limit was lowered to almost match my credit use on your card. This negatively affected my credit score and was the first time I raised my eyebrow at WaMu/Chase. This is why I stopped using my Chase card all together.
Had I known this was only the warm up period I would not have kept giving you money.
Recently I received a notice telling me my APR was switching to a variable rate. Prime plus 19.99% I believe. My only options were to either accept these changes or dispute them, only Chase would then close my account. Guess it wasn’t enough to lower my credit limit.
How is that fair? What have I done to Chase as a customer to deserve this kind of treatment?
I’m outraged at the shady business practices employed by Chase in these hard economic times and I plan to make my words heard to anybody who will listen to what I have to say. If this is how you plan on treating your customers you don’t deserve my money or my future business. I would like some clarification as to what I have done to be treated this way by Chase but I do not expect much from this corporate monster. Clearly customer service means nothing to Chase and the first word that comes to mind when I think of Chase now is “bully”.
If Chase can’t appreciate responsible customers then I can’t continue doing business with you. Nobody should be doing business with you and I feel for those that cannot get away from your hard-line approach to customer gouging.
I have transferred my balance to a more responsible, customer oriented company. I’m expecting my account will be closed because of this and if not this letter will probably take care of that for me. It is not a letter asking you to close my account, but I expect nothing less as a reaction based on what I’ve seen so far.
Thanks for listening.
The only response I expect from Chase on this is canceling my account which would only illustrate how much they don’t get it. I know this behavior isn’t personal. They’re a huge corporate hog and they don’t know me or care about me. However this is personal to me and this kind of corporate bullying really pushes my buttons.
Here is a number supposedly for the Chase Executive Team, whatever that is: 800-242-7339
Numbers for Chase executive customer service:
713-262-3866 (Banking, Michelle Crabtree)
800-242-7399 (Banking, General number)
888-622-7547 x 4350 (Credit card, general)
888-622-7547 x 6833 (Credit card, Jessica)
888-622-7547 x 6164 (Credit card, Sharon)
888-622-7547 x 6838 (Credit card, Patrick)
Thanks to The Consumerist for their help distributing this info.