1 0 Archive | Rants RSS feed for this section
post icon

Chase doesn’t want my business.

Boycott ChaseI have a credit card with Chase. Not by choice, but because I used to be a Washington Mutual customer. Since becoming a Chase customer it’s been downhill ever since. Between killing my credit limit and raising my APR from 9.99% to Prime + 19.99% I have had enough of this horrible, horrible company.

There is no reason not to suspect Chase will raise your APR before new legislation hits in February 2010. Even if they haven’t done anything to you yet that doesn’t mean they won’t. You might want to check out a credit card comparison sites, like Mozo credit cards. I decided not to take these punches laying down so I sent this not so elegantly written e-mail to a couple of known entities within Chase. Some slight edits of personal info has been done. I expect nothing in return.

To whom it may concern,

I am a current customer of Chase, who used to be a WaMu customer, and I am thoroughly upset and disappointed with the treatment you as a company are giving me.

We have always been responsible customers paying our bill on time and making sure we pay more than the minimum, yet Chase has decided I am not worthy of the responsibility of owning a Chase card it seems.

I knew Chase had a reputation for mistreating their credit card holders but I always assumed I would never be at the mercy of this kind of abuse.

Chase is the only company we do (read: did) business with that is treating us like second grade citizens.

After being migrated to Chase from WaMu my available credit limit was lowered to almost match my credit use on your card. This negatively affected my credit score and was the first time I raised my eyebrow at WaMu/Chase. This is why I stopped using my Chase card all together.

Had I known this was only the warm up period I would not have kept giving you money.

Recently I received a notice telling me my APR was switching to a variable rate. Prime plus 19.99% I believe. My only options were to either accept these changes or dispute them, only Chase would then close my account. Guess it wasn’t enough to lower my credit limit.

How is that fair? What have I done to Chase as a customer to deserve this kind of treatment?

I’m outraged at the shady business practices employed by Chase in these hard economic times and I plan to make my words heard to anybody who will listen to what I have to say. If this is how you plan on treating your customers you don’t deserve my money or my future business. I would like some clarification as to what I have done to be treated this way by Chase but I do not expect much from this corporate monster. Clearly customer service means nothing to Chase and the first word that comes to mind when I think of Chase now is “bully”.

If Chase can’t appreciate responsible customers then I can’t continue doing business with you. Nobody should be doing business with you and I feel for those that cannot get away from your hard-line approach to customer gouging.

I have transferred my balance to a more responsible, customer oriented company. I’m expecting my account will be closed because of this and if not this letter will probably take care of that for me. It is not a letter asking you to close my account, but I expect nothing less as a reaction based on what I’ve seen so far.

Thanks for listening.

The only response I expect from Chase on this is canceling my account which would only illustrate how much they don’t get it. I know this behavior isn’t personal. They’re a huge corporate hog and they don’t know me or care about me. However this is personal to me and this kind of corporate bullying really pushes my buttons.

Here is a number supposedly for the Chase Executive Team, whatever that is: 800-242-7339

Numbers for Chase executive customer service:

713-262-3866 (Banking, Michelle Crabtree)
800-242-7399 (Banking, General number)
888-622-7547 x 4350 (Credit card, general)
888-622-7547 x 6833 (Credit card, Jessica)
888-622-7547 x 6164 (Credit card, Sharon)
888-622-7547 x 6838 (Credit card, Patrick)

Thanks to The Consumerist for their help distributing this info.

Here is a number supposedly for the Chase Executive Team, whatever that is: 800-242-7339

Numbers for Chase executive customer service:

713-262-3866 (Banking, Michelle Crabtree)
800-242-7399 (Banking, General number)
888-622-7547 x 4350 (Credit card, general)
888-622-7547 x 6833 (Credit card, Jessica)
888-622-7547 x 6164 (Credit card, Sharon)
888-622-7547 x 6838 (Credit card, Patrick)

Leave a Comment
post icon

The S stands for Suck!

I was pretty disappointed with Apple’s Worldwide Developers Conference ’09. Clarification, I was disappointed with the iPhone section. The rest was pretty nice.

iphone3gs_1

No really, it's a new phone.

I missed the hint before the conference stating it would be software focused, which it ended up being. That’s OK, but Apple did not bring much to the iPhone party and with all the rumors floating around before the conference I think many were expecting great, new hardware.

Instead we got an identical looking phone with the ingenious name of iPhone 3G S. The S stands for Suck Speed. Even the name makes it clear; there’s not a lot of new here.

To add insult to injury AT&T has made sure current 3G owners will not be getting this device cheaply (Read: most won’t bother). If you want the new 16GB S model you’ll have to shell out $599 and if you want the 32GB S model be prepared to fork over a ludicrous $699 PLUS a $18 upgrade fee. WHAT?!

AT&T Reps are even recommending 3G customers cancel their current phone and sign up for a new one. It’s cheaper eating the early termination fee than paying what AT&T is asking. Completely ass backwards.

On top of that AT&T won’t be ready to support MMS when iPhone OS 3.0 comes out June 17th. Not until the end of summer will they have MMS available for their customers? Huh? How long did they know this was coming? They’re the ONLY carrier in the US!

Then there’s tethering. Now supported on the iPhone thanks to the 3.0 OS, AT&T won’t have anything to offer customers there either! It’s coming later and when it does they say it might cost about $70, and that does not include SMS. In your dreams AT&T, I’m not touching it

I’m getting by without a compass and video features for now. Yes the new phone is faster and has more memory (600Mhz, 256mb RAM) but overall it’s just a refresh of the 3G. If AT&T will reconsider subsidizing it at same rates as the 3G last year I’ll reconsider buying the 3G S.

Leave a Comment
post icon

Linksys – what a waste!

The worthless WRT-300N routerTo whom it may concern,

I’ve been a loyal fan, customer and follower of Linksys products. Sadly this has now changed. You are losing me as a loyal customer. A customer who has spent good customer dollars on your products and recommended you to everybody. You did this, not me. I gave you guys many chances.

I bought the Linksys WRT-300N router as an upgrade to my aging WRT54G router. All was well once the growing pains and bugs were somewhat sorted out. Then an update to the draft-N spec was released. I slowly learned my new, shiny router would not be upgradeable to the latest draft release. The big brother WRT-350N released shortly after I purchased mine was. The same router (300N) is compatible in Europe (with 2.0), but not in the US.

(more…)

Leave a Comment